This Post is really for New IT customers who do not read our forum.
We have received the following announcement from Globalscale, it is also shown on their website here: http://www.globalscaletechnologies.com/news.aspx7/17/2010 Guru Plug Server - Professional Upgrade Kit
First of all, we wish to thank our loyal customers who have been very patient and stood by us while we were resolving the “Heat Problem” with the GuruPlug Server Plus!
Further to our announcement about a week ago, we are pleased to advise of the permanent solution to the problem. In the coming weeks (not months), we will be releasing the simple to install “Professional Upgrade Kit”. Part of this kit includes a micro fan with wire harness. This fan will not only dissipates the heat being generated by the CPU, but also brings the GuruPlug Server Plus back in line with its original specifications. Therefore, those of you who bought the Plug specifically to run 2 x 1Gb ethernet will be able to do so freely and without limitations.
The “Professional Upgrade Kit” together with full instructions, will be provided free of charge on request to all existing users of the GuruPlug Server Plus, but there will be a nominal shipping and handling charge . We will be issuing instructions shortly on how to obtain a kit.
Those of you who receive units from shipments starting in August 2010, will have the kit already installed and you will be able to run all applications to the fullest from the get go.
We apologize for not making this announcement sooner, but we wanted to do our “due diligence” and carry out exhaustive field and thermal tests to ensure you will be receiving a quality and robust product which captures the “always on eco friendly” philosophy of the “Plug Computer”.
Thank-you once again for your encouraging support while we were dealing with this problem, and we hope you will check our web-site regularly for details on more new and exciting products that will be introduced in the coming months.What this means to our customers.
• For those of you that are still waiting for your pre ordered GuruPlug Server Plus, we have asked that the New IT order be held back to have this upgrade kit fitted before being despatched. This does however mean another delay, but we feel it is worth it to have a fully functioning product, as soon as we get a proper estimation on the delivery we will of course contact you to advice.
• For those of you that already have your GuruPlug Server Plus, we are talking to Globalscale about how the distribution of this “Professional upgrade kit” will be handled. We of course have all our GuruPlug Server Plus customers’ details and will contact you again as soon as we have an update on this.
I would like to say many thanks for your patience, and kind comments on how we have handled this situation so far, the end is in sight.